These are the rental terms from our 2026 price sheet — the same terms that appear with your invoice. Plain language, no surprises. Questions about anything here? Call (901) 309-9664.
Reservations & deposit
Reservations should be made in advance to ensure availability. A 50% non-refundable deposit is required to reserve your order.
Rental period
Rental rates are based on either one-day or weekend use of the equipment. Rented equipment can be picked up on the business day nearest your event date and returned the next business day. Equipment returned after the contract dates will be assessed a late fee.
Changes & cancellations
Any changes to orders, or cancellations of orders, must be made at least one week prior to the scheduled date of pickup or delivery. Failure to change or cancel an order within one week will result in being charged full price for the entire order. Credit will not be issued for any items returned unused.
Delivery
Standard delivery rates are based on first-floor delivery with no stairs, within 50 feet of the delivery vehicle, and to an easily accessible area. Standard delivery hours are Monday through Friday from 9am to 4pm, and Saturday from 9am to noon. We routinely deliver and pick up at non-standard hours for an additional fee. Additional delivery charges apply for deliveries up or down stairs and/or elevators, during non-standard hours, to areas with difficult access, and/or distances beyond 50 feet of the delivery vehicle. Party Connection reserves the right to determine whether a particular delivery will incur an increased delivery charge. Delivery fees are quoted by distance and order size.
Setup & breakdown
Party Connection charges an additional fee for the setup and/or breakdown of equipment — including but not limited to tables, chairs, tablecloths, and chair covers. Ask a staff member for setup and breakdown rates when you book. It is never automatically included.
Preparing your order for return
To avoid additional charges on delivery orders, all equipment must be ready for pickup when Party Connection arrives: tables and chairs folded and left under cover, dishes and glassware rinsed free of food and put back in their crates.
Cleaning
Cleaning charges of up to 100% of the normal rental rate will be assessed on all excessively dirty dish, tableware, and linen returns. If you know you won't be able to rinse dishes and tableware before they're returned, please make special arrangements with us in advance.
Damage waiver
Every order carries a damage waiver of 10% of the rental subtotal. It is calculated on the rental items only — not on delivery, setup, or tax — and it appears as its own line on your quote and your invoice. The estimates on this site include it, so the number you see here is the number you'll see on your quote.
Counts, loss & damage
Please count and check all equipment when you receive it. If you or a representative is not available to receive equipment, the Party Connection invoice/contract will be considered an accurate and valid count of the equipment supplied and received. Replacement and repair charges will be assessed on equipment that is lost or damaged.
If there's a problem with your order
Contact us immediately at (901) 309-9664. If we don't answer, leave a message describing the problem. We cannot repair or replace items or give refunds if we are not notified immediately, and credit will not be issued if we are not told of a problem right away.
Prices
Every price on this site comes from the 2026 price list and is confirmed on your quote. Items marked "Call" are quoted individually.