Frequently Asked Questions

Yes — a 50% non-refundable deposit reserves your order. We recommend reserving in advance to make sure your items are available for your date.

Every order carries a damage waiver of 10% of the rental subtotal. It is figured on the rental items only, not on delivery or setup, and it shows as its own line on your quote and your invoice. The estimates on this site already include it.

There's no fixed rule — the honest answer is: as soon as you know your date, because popular dates go first. Booking early costs you no flexibility: you can still change your order up to one week before your scheduled pickup or delivery date.

Yes, up to one week before your scheduled pickup or delivery date. Changes or cancellations made inside that final week are charged full price for the entire order, and credit is not issued for items returned unused — so lock in your counts a week out.

Small orders are always welcome — one table and eight chairs is a real order for us. For small loads, will-call pickup at our Midtown showroom often makes more sense than delivery; we'll help you pick.

Standard delivery hours are Monday through Friday from 9am to 4pm, and Saturday from 9am to noon. We also routinely deliver and pick up at non-standard hours for an additional fee — just tell us the window your venue gives you. Delivery is quoted by distance and order size.

Trucks route by geography, so we can't always promise a to-the-minute arrival inside the standard window (Monday–Friday 9am–4pm, Saturday 9am–noon). Tell us your venue's load-in window and we will work to it — and if you need a set time or an hour outside those windows, we do that routinely for an additional fee.

Yes. Delivery runs Monday through Saturday, even though the showroom is open Monday through Friday. Saturday is event day in Memphis — our trucks know.

First-floor delivery with no stairs, within 50 feet of the truck, to an easily accessible area. Stairs, elevators, long carries, difficult access, and non-standard hours carry an additional charge, which we determine and put on your quote.

It's quoted by distance and order size — tell us your venue or ZIP code and what you're renting, and the delivery fee appears on your itemized quote before you pay anything.

We can — setup and breakdown of equipment (tables, chairs, tablecloths, chair covers, and more) is available for an additional fee. It isn't automatically included, so ask a staff member for rates when you book.

Rinse them free of food and put them back in their crates — full washing isn't required. Excessively dirty dish, tableware, or linen returns are assessed cleaning charges of up to 100% of the rental rate. If you know rinsing won't be possible, make special arrangements with us in advance.

Have everything ready when the truck arrives: tables and chairs folded and left under cover, dishes and glassware rinsed and packed in their crates. Equipment that isn't ready can mean additional charges.

Yes — will-call pickup at our Midtown showroom, 174 Collins Street, Suite 104, is always an option. Pick up on the business day nearest your event and return the next business day, during business hours, Monday–Friday, 9am–4pm.

Rates are based on one-day or weekend use. Pick up on the business day nearest your event and return the next business day — for a Saturday event, that usually means Friday pickup and Monday return on the same weekend rate. Equipment returned after the contract dates is assessed a late fee.

Please do. The showroom at 174 Collins Street, Suite 104 in Midtown is open Monday–Friday, 9am–4pm, and no appointments are ever needed. Compare linen colors, handle the china, and try the chairs.

199 named colors across five fabric lines — Polyester (55), Satin (44), Majestic (48), Iridescent Crush (31), and Krinkle (21) — plus napkins, overlays, sashes, and skirting. Every color keeps its catalog name, so the color you pick is the color that arrives.

Add items and quantities to your quote list as you browse, then send it with your event date, your town and venue, and delivery-or-pickup preference. We check availability and reply with an itemized quote using the published 2026 price list. Rather talk it through? Call (901) 309-9664, Monday–Friday, 9am–4pm.

A 50% non-refundable deposit reserves your order, with the balance handled per your invoice. Call (901) 309-9664 when you're ready to book and we'll walk you through payment.

Across the Mid-South, in three states: throughout Memphis and Shelby County, north to Munford, Brighton, and Covington, east to Oakland and Somerville, south to Southaven, Horn Lake, Olive Branch, and Hernando, Mississippi, and west across the river to West Memphis and Marion, Arkansas. See the full list on our service areas page.

Count and check everything when you receive it, and contact us immediately at (901) 309-9664 if anything is off — if we don't answer, leave a message. We can't repair, replace, or refund unless we're notified right away. If no one is present to receive the delivery, the invoice/contract counts as the valid count of equipment supplied.